![]() ![]() It allows an unlimited number of teams to be created and includes queue callback to prevent long hold times. Professional: This package adds Salesforce integration to the CRM and other productivity apps that the Essential plan supports.Other features are SMS messaging, call queuing, interactive voice response (IVR), APIs and webhooks, ring groups, call recording, and conference calls. Its integrations include HubSpot, Slack, Zoho, and Zendesk. Inbound and internal calls are also unlimited, excluding toll-free calls. It includes one local or toll-free number and allows unlimited outbound calls in the U.S. Essential: This plan requires at least three users and supports up to three teams.Analytics on voice calls are traditionally not user-friendly, making it very hard for managers to drive actionable change from telephony reporting tools.Telephony systems are not integrated in business tools, making the phone a black box.Telephony systems are outdated, complex to use and manage, and unreliable, making user adoption and satisfaction and constant challenge.Advanced telephony feature-set (ring rules, warm and cold transfers, conferencing, parallel calling, advanced recording control).Availability across Mac, Windows, web browsers, iOs, Android devices. ![]()
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